Hajji
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Hajji

Privacy Policy

Hajji Application is a digital platform designed to help Hajj companies, organizers, admins, and pilgrims manage the Hajj journey more efficiently.

1. Introduction

This Privacy Policy explains how Hajji collects, uses, stores, and protects user information when using the mobile applications, admin dashboard, owner dashboard, and related services.

By using Hajji, users agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

Hajji may collect different types of information depending on the user role and the services used.

2.1 Personal Information

For pilgrims, organizers, admins, and owners, we may collect:

  • Full name
  • User ID or pilgrim ID
  • Gender
  • Nationality
  • City of arrival
  • Gathering point
  • Company or campaign information
  • Contact information, if required
  • Profile information provided by the company or admin

2.2 Account Information

  • Login credentials
  • User role
  • Account status
  • Assigned company
  • Assigned group or campaign
  • Assigned camp, room, and bed

2.3 Location Information

Hajji may collect location data to support journey management and safety features, including:

  • Pilgrim location, when enabled
  • Organizer location, when enabled
  • Bus or transport location
  • Camp and gathering point locations
  • Movement status for operational tracking

2.4 Service Request Information

  • Request type
  • Request description
  • Request status
  • Related pilgrim or organizer information
  • Timestamps and updates

2.5 Device and Technical Information

  • Device type
  • Operating system
  • App version
  • Language preference
  • Notification token
  • Error logs
  • Usage activity inside the application

3. How We Use Information

  • Allow users to log in and access the correct services
  • Manage pilgrim profiles, assignments, camp, room, and bed information
  • Support camp and bed selection, journey timelines, and navigation information
  • Send notifications, alerts, emergency messages, and request updates
  • Help organizers, admins, and owners manage groups, resources, requests, analytics, and reports
  • Improve platform performance, reliability, and security
  • Provide religious guidance, FAQs, prayer times, Qibla direction, and digital library content

4. User Roles and Data Access

Pilgrims

Pilgrims can access their own profile, journey details, camp and bed information, notifications, digital ID, requests, and guidance content.

Organizers

Organizers can access information related to assigned pilgrims and groups, including request status, location information when enabled, and transport alerts.

Admins

Admins can manage pilgrim data, camp data, bed assignments, notifications, resources, requests, analytics, and reports.

Owners

Owners can manage companies, view reports, control system settings, and access company-level operational data.

5. Location Tracking

Location tracking may be used to support Hajj operations, group safety, transport coordination, and emergency response.

Users may be asked to allow location access from their device. Some features may not work correctly if location access is disabled.

Location data should only be used for operational, safety, navigation, and service purposes related to the Hajj journey.

6. Notifications

Hajji may send notifications related to bus arrival alerts, schedule changes, emergency alerts, request updates, camp or bed updates, organizer messages, and important operational announcements.

  • Users may control notification permissions from their device settings, but disabling notifications may affect their ability to receive important updates.

7. Data Sharing

Hajji may share information only with authorized users and entities involved in managing the Hajj journey.

  • The pilgrim’s assigned Hajj company
  • Authorized organizers
  • Admin users
  • Company owners
  • Technical service providers required to operate the platform
  • Hajji does not sell user personal information.

8. Data Security

Hajji should apply reasonable technical and organizational security measures to protect user information from unauthorized access, misuse, loss, or disclosure.

  • Authentication and role-based access control
  • Secure communication between app, dashboard, and backend
  • Data validation, access restrictions, logging, monitoring, and regular security improvements
  • No digital system can guarantee complete security, but Hajji should follow best practices to reduce risk.

9. Data Retention

Hajji keeps user information for as long as needed to provide the service, support Hajj operations, comply with legal or operational requirements, resolve disputes, and maintain records.

10. Account Status and Deactivation

User accounts may be enabled or disabled by authorized admins.

Account deletion requests may result in disabling the account rather than permanently deleting all related operational records, especially when the data is connected to Hajj management, reports, requests, or safety records.

11. User Rights

  • Access personal information
  • Correct inaccurate information
  • Update profile details
  • Request account deactivation
  • Ask questions about how data is used

12. Children and Dependent Users

If Hajji is used by minors or dependent pilgrims, their information should be managed by authorized guardians, companies, or responsible organizers according to applicable rules and operational needs.

13. Third-Party Services

  • Maps and navigation
  • Push notifications
  • Weather information
  • Analytics and crash reporting
  • Hosting and infrastructure

14. Changes to This Privacy Policy

Hajji may update this Privacy Policy from time to time. Any changes should be published inside the application, dashboard, or official communication channel.

15. Contact

For privacy-related questions, users should contact the responsible Hajj company, platform admin, or official support team.

  • Email: info@hajji.app
  • Phone: 00966554755054
  • Address: Saudi Arabia