Terms & Conditions

1. Introduction

Welcome to Hajji Application.

By accessing or using Hajji, users agree to follow these Terms & Conditions.

2. About Hajji

Hajji is a digital platform designed to organize and manage pilgrims during the Hajj season.

• Pilgrim mobile application
• Organizer mobile application
• Admin dashboard
• Owner dashboard
• Camp and bed management
• Journey timeline and navigation
• Notifications and alerts
• Requests and services
• Religious guidance and digital library features
• Reports and analytics

3. User Eligibility

Users may access Hajji only if they are authorized by a Hajj company, campaign, organizer, admin, or platform owner.

Users must provide accurate information and use the platform only for its intended Hajj management purposes.

4. User Accounts

Users are responsible for keeping their login information secure. Admins may enable, disable, update, or restrict user accounts based on operational needs.

• Do not share login credentials with unauthorized persons
• Do not access another user’s account
• Do not use false or misleading information
• Do not attempt to bypass access controls
• Do not use the platform for illegal, harmful, or unauthorized purposes

5. User Roles and Responsibilities

6. Acceptable Use

Users agree to use Hajji only for lawful and authorized purposes.

• Do not misuse the platform
• Do not upload harmful, false, offensive, or misleading content
• Do not interfere with platform security or performance
• Do not attempt to access unauthorized data
• Do not reverse engineer, copy, or exploit the platform without permission

7. Camp, Room, and Bed Selection

Hajji may allow pilgrims or admins to view, assign, or select camps, rooms, and beds. Bed availability may change based on operational decisions, admin updates, capacity limits, or company policies.

8. Journey, Transport, and Location Features

Hajji may display journey timelines, gathering points, camps, bus locations, and navigation-related information. Users should always follow official instructions from authorized organizers, admins, and Hajj authorities.

9. Requests and Services

Users may submit service requests such as bed change, medical help, food request, or other support requests. Submitting a request does not guarantee immediate approval or completion.

• Pending
• In Progress
• Completed
• Rejected or Cancelled, if implemented

10. Notifications and Emergency Alerts

Hajji may send notifications, alerts, and emergency messages. Users are responsible for keeping notifications enabled if they want to receive important updates.

11. Religious Guidance and Digital Library

Hajji may provide religious guidance features such as FAQs, submitted questions, prayer times, Qibla direction, Quran, Azkar, and live stream links. This content is provided for guidance and convenience.

12. Availability of Service

Hajji aims to provide a reliable service, but does not guarantee that the service will always be uninterrupted or error-free.

• Internet connection issues
• Device limitations
• GPS accuracy issues
• Third-party service outages
• Maintenance or updates
• High traffic during Hajj season
• Unexpected technical problems

13. Data Accuracy

Users, organizers, admins, and companies are responsible for entering and maintaining accurate data. Incorrect or outdated data may affect camp assignment, journey details, requests, notifications, and reports.

14. Account Disabling and Deletion

Admins may disable user accounts when required. If a user requests account deletion, the account may be disabled while some operational records are retained for reporting, safety, legal, or administrative purposes.

15. Intellectual Property

All platform designs, features, logos, content, software, dashboards, and application materials belong to Hajji or the authorized owner unless otherwise stated.

16. Limitation of Liability

To the maximum extent allowed by applicable law, Hajji is not responsible for losses or damages caused by incorrect data, failure to follow official instructions, device or third-party issues, request delays, unauthorized account use, or events outside the platform’s control.

17. Third-Party Services

Hajji may connect with third-party services such as maps, weather, notifications, analytics, hosting, or live stream providers. Use of these services may be subject to their own terms and privacy policies.

18. Changes to Terms

Hajji may update these Terms & Conditions from time to time. Continued use of Hajji after updates means users accept the updated Terms & Conditions.

19. Governing Rules

These Terms & Conditions should be interpreted according to the applicable laws and regulations of the operating country, especially where the Hajj service is provided. For Saudi Arabia operations, the platform should respect applicable Saudi regulations, Hajj rules, privacy requirements, and official instructions.

20. Contact

For questions about these Terms & Conditions, users should contact the responsible Hajj company, platform admin, or official support team.

• Email: info@hajji.app
• Phone: 00966554755054
• Address: Saudi Arabia